This document is published in English and in eight translations. The English text is the authoritative one: where a translation and the English differ, the English governs.
1. What this page is
Anyone running a commercial website in the European Union has to make it easy to find out who they are: a name, a place, a registration where one exists, and a way to reach a person. Germany calls the page that does this an Impressum. The rule behind it is the same across the Union, and this is Parkena’s.
It is published nearly empty, on purpose. The company that will operate Parkena is being formed alongside the product, and a registered name, a company number and a registered address are facts that either appear on a certificate or do not exist yet. Printing a plausible-looking one would be worse than printing nothing: it would look exactly like a real one to every reader and be wrong for all of them, on the one page whose whole job is to be checkable.
So the blanks are marked instead, in red, and each of them is work someone has to do before this site takes a booking from the public.
2. The company behind Parkena
“Parkena” is a name for a product. The company that runs it — the party you are dealing with when you use this website — is identified by the details below.
[ TO BE COMPLETED BEFORE LAUNCH — legal entity name and legal form ]
[ TO BE COMPLETED BEFORE LAUNCH — registered address ]
[ TO BE COMPLETED BEFORE LAUNCH — the register the company is entered in, and its registration number ]
[ TO BE COMPLETED BEFORE LAUNCH — VAT identification number, or a statement that there is none ]
[ TO BE COMPLETED BEFORE LAUNCH — the people authorised to represent the company, by name ]
The same company runs the operator console, which is a separate application on its own address. These details identify it there too.
3. How to reach the company
European rules ask for details that let you communicate quickly and directly with the company, including an electronic mail address. One of those is an address that does not exist yet:
[ TO BE COMPLETED BEFORE LAUNCH — the postal address at which Parkena accepts notices ]
Legal notices: [email protected]. This address is for notices and service of documents only; anything else is answered faster at [email protected].
There is a route that works today, and it is on the contact page: an email address that a person reads. It is a support inbox rather than a registered address for formal notices, and the two are not interchangeable — which is why it does not quietly take the place of the lines above.
No telephone number is published here, because there is no telephone line to publish. Parkena is a small team working out of one inbox; a number printed on this page would ring somewhere nobody is sitting.
4. Who is responsible for what is written here
Everything on this site that is not a car-park listing — the descriptions of how booking works, the legal pages, the words in the interface — was written by the people building the product, and the company named above is answerable for it.
The listings themselves were written by the operators who run the car parks. Section 6 sets out what that means.
[ TO BE COMPLETED BEFORE LAUNCH — the person named as responsible for editorial content, where the law of the country of establishment requires one to be named ]
5. Registrations, supervision, and how the money is held
[ TO BE COMPLETED BEFORE LAUNCH — the supervisory authority, where the activity requires an authorisation in the country of establishment ]
[ TO BE COMPLETED BEFORE LAUNCH — whether any licence, registration or authorisation is required for what Parkena does — a question for a qualified lawyer, not for the people who wrote the software ]
What can be stated without a lawyer is what the software does, and on the question that usually decides these things — money — it does this. Parkena sells the parking in its own name and is the merchant of record for every booking made on this site. The traveller’s card is charged in full at the moment of booking, to Parkena’s own account, through Stripe; the card details are typed into Stripe’s own form and never reach Parkena. Parkena holds that money until the stay is over, refunds it where the cancellation terms provide for a refund, and afterwards transfers the operator their share of it — the sale less Parkena’s commission — to the operator’s own Stripe account. The operator takes nothing from the traveller at the car park for a booking made here.
Said plainly: the money Parkena holds is its own sales revenue, not somebody else’s money in transit. A trader who sells in its own name and pays its suppliers afterwards is not carrying out a payment service for other people, which is the activity a payment licence exists to regulate. Whether that reading is complete, and whether anything else Parkena does needs an authorisation, is exactly what the two red lines above are for; this page will not decide it for itself, in either direction.
Parkena sells parking, and only parking, at car parks that other companies run. It does not sell flights, package holidays, insurance or anything else that travels with them.
6. The car parks belong to other companies
Every car park listed on Parkena is owned and run by an independent business — the operator. They own the site, set the house rules, control the barrier and take custody of the car where the listing says an attendant does. Parkena owns no car park and stands at no barrier. What Parkena does is sell the stay: it charges for a booking made here in its own name and pays the operator afterwards, which is why the operator asks you for nothing at the gate for it.
What you see of that operator today is the trading name they chose, together with the city and country the car park is in. That is a deliberate limit in the software rather than an omission on this page: the function that feeds the storefront returns the operator’s brand name and not the registered company name, so a listing cannot show one. An operator can record a registered company name — typed into their own business settings, or found in their country’s public company register where Parkena can search one — and Parkena does not publish it. Signing up does not ask for one: an account created without it carries a copy of the trading name in that field. A name found in a register shows that such a company existed and that the register did not show it as closed when it was matched — not that the operator is that company — and a typed name is checked against nothing.
Parkena reviews a listing before publishing it, and can suspend or withdraw one. That review reads what the operator has claimed about their car park. It is not an inspection of the site, not an audit of their insurance, and not a verification of their company documents, and this page will not describe it as one.
7. What a marketplace has to know about its sellers
European platform law asks an online marketplace to know who is selling through it, to publish a point of contact, and to give people a way to report a listing that should not be there. Which of those duties actually bind Parkena depends on where the company is established and how small it is, and that is a legal question with a real answer that nobody here is qualified to give.
[ TO BE COMPLETED BEFORE LAUNCH — which platform obligations apply to Parkena, decided by a lawyer, and the points of contact each of them requires ]
The factual half is knowable today. In Parkena’s own database, each operator has a trading name, a country, the currency they settle in and a registered-company-name field, which holds a copy of the trading name until it is changed. An operator can also record the kind of business it is, a registration number, a VAT number, a registered address and a website. They may type these themselves, and nothing typed is checked. Or, where Parkena can search the public company register of their country — the Swiss UID register, the French Sirene register and the United Kingdom’s Companies House — a company may pick itself there: Parkena then fetches the record from the register itself, refuses a company the register shows as closed or a record that is not a company, and stores what the register says, and when an owner makes the match the register’s name also becomes the registered company name. A match shows that the company existed and that the register did not show it as closed when it was matched; it does not show that the person who picked it speaks for it. An operator can only be paid through a Stripe connected account. Parkena opens it by sending Stripe the country, the trading name, the email address of the person opening it, the business category (car parks), a line on how Parkena sells the parking, Parkena’s own reference for the operator, the currency it pays them in where that is the country’s own, and Stripe’s full service agreement — and, for a company matched in its own country’s register, that register’s name, address and number. Stripe collects and verifies everything else itself, and what returns to this platform is the account’s identifier, whether it can receive transfers and payouts, and the list of what Stripe still needs from the operator. There is no report-a-listing control anywhere on this site; the only route is writing to the address on the contact page. No point of contact for authorities has been published.
None of that is a claim that the current state is sufficient. It is what is true, written down where whoever has to fix it will find it.
8. Complaints and dispute resolution
If something has gone wrong at the car park — the car, the barrier, the space that was not there — the operator runs the site and going to them directly is faster than going through us. Their name is on your confirmation. If it is about the money, the price, a refund or the booking itself, that is Parkena’s: those are ours to answer, and you write to us.
You will not find a link here to the European Commission’s online dispute resolution platform. Imprints all over Europe still carry one; the platform was closed in 2025, and every one of those links now points at a door that does not open. A control that does nothing is a defect on this site whether or not a regulation once asked for it, so the link is absent and this paragraph is here in its place.
[ TO BE COMPLETED BEFORE LAUNCH — whether Parkena submits to a consumer dispute-resolution body, and if so which one, with its address ]
If you are a consumer resident in the European Union, the mandatory consumer-protection rules of the country you live in apply to you whatever that line eventually says.
9. Text, pictures and typefaces
The words and the code on this site were written by the people building Parkena and belong to the company named above. Where a listing carries a photograph, that photograph is the operator’s and they supplied it.
The illustrations are not photographs of a real scene, and none of them is a photograph of a car park. Forty-two of the site’s fifty airport cards carry a small AI-generated image, prepared once in advance: a recognisable landmark of the city, rendered as a miniature model rather than photographed on location. The other eight airport cards, and every other picture on the site, are still vector artwork drawn in the page itself and generated from the airport’s own code, which is why those differ from one airport to the next and why no stock library sits behind any of them.
Three typefaces are used: Inter for all text, JetBrains Mono for codes and references, and Noto Sans Arabic on the Arabic pages. All three are open-licence families, and the files are served from this domain rather than from a font service. No font is fetched from another company’s servers, and neither is any of the site’s own images. Car park photographs that operators upload are the exception: they are stored with the database that prices a stay and are loaded from it. One script does come from another company’s servers: the booking page loads Stripe’s, because the card form belongs to Stripe and is the reason a card can be taken at all. Apart from that script and the payment traffic behind it, the only other host a page talks to is the database that prices a stay, writes a booking and serves those photographs.
[ TO BE COMPLETED BEFORE LAUNCH — confirm the licence of each typeface and ship the licence text the licence requires alongside the font files ]
10. If something on this page is wrong
This page will be filled in as the company is registered, and the date at the top is when it last changed. If you find something on it that is inaccurate, tell us and it will be corrected. An imprint that is wrong is worse than an imprint that is blank: a blank one tells you that something is missing, and a wrong one tells you something that is not so.